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TERMS AND CONDITIONS

The Terms and Conditions under which RedTrack Tours operate are detailed below. Payment of the Tour deposit represents an acceptance of the Terms and Conditions.

BOOKINGS & DEPOSITS

To confirm a tour booking a deposit of 25% can be paid over the phone by credit card or direct deposit online or at Camper Trailers WA retail outlet at 7/30 Erindale Rd in Balcatta, Perth WA. 

CREDIT CARD FEES

Credit Cards accepted are Visa and MasterCard.

AT TIME OF BOOKING

Participants/Passengers are asked to notify RedTrack Tours of any special considerations and requirements (for example health or diet) at the time the booking is made. It is the responsibility of the participant to ensure that all health conditions that may affect their capability in the scheduled activities are disclosed so if necessary First Aid can be administered effectively. Activities can be modified to suit the participant. RedTrack Tours will endeavour to be inclusive of all passengers with regard to health conditions and diet, however, we cannot guarantee that all special requirements will be met in all instances.

FINAL PAYMENTS

The final payment for your booking must be received in our office no later than 60 days prior to your departure date. This payment date will be clearly shown on your booking confirmation. For bookings made within 60 days of the tour departure the full tour payment will be required.

PASSENGER CANCELLATIONS

Cancellation fees will be levied relative to the amount of notice given and must be received in writing or by email. Please refer to the tables below:

All RedTrack Tours cancellation fees

Days of Notice More than 60 days 30-60 days 30 days or less
Fee per person Loss of Deposit 50% of the Tour Costs No refunds

ARRIVING AND DEPARTING PASSENGERS

Synchronising tour itineraries with aeroplane arrival and departure is possible during business hours. This contingency requires extensive organisation and direct discussion with the tour operator. No guarantees can be offered for this contingency which is at the discretion of the tour operator.

DATE CHANGES 

Changing to another tour departure for the same tour is permitted if there is sufficient availability and the new date falls within 150 days of the old departure date. Requests must be made at least 60 days prior to travel. If an alternate date is unavailable or unsuitable and you cannot travel on the original date your booking will be subject to our standard cancellation terms detailed above. RedTrack Tours will endeavour to reschedule your tour but no guarantees can be made.

TOUR FARES

Tour fees are quoted on the website and will be confirmed on the Tour Agreement prior to signing. Single travellers can request single tour tent accommodation. The tour fares quoted on this website are valid for the 2021 calendar year.  The tour fares quoted are in Australian Dollars (A$) and include Australian Goods and Services Tax (GST). 

Prices are current at the time of quotation and subject to availability at the time of booking. RedTrack Tours reserves the right to pass on, without notice, any increases that may occur in any entry fees, campsite fees, parking charges and additional fuel costs.

NATIONAL PARK ENTRANCE FEES AND CAMPSITE FEES

Participants will be required to pay for National Park entrance fees and Campsite fees.   

TRAVEL INSURANCE

RedTrack Tours strongly advises passengers to take out travel insurance to cover any unforeseen circumstances leading to cancellation. We recommend that you do this at the time of booking to insure your deposit. Cancellation Insurance, which only covers your deposit, can be purchased or alternatively you can purchase comprehensive travel insurance. 

LUGGAGE

The luggage and any belongings are entirely at the passengers’ risk during the tour. RedTrack Tours encourage all unsupervised camper trailers at each location to be secured. 

ITINERARY AND TOUR ARRANGEMENTS

It is essential that Participants/Passengers are at the departure site at least 30minutes before the tour departs. This enables luggage packing and briefings and introductions. Where a tour departs without a late Participant/Passenger the participant must bear the catch-up cost. 

Participants/Passengers accept that RedTrack Tours may need to alter or amend itineraries, accommodation or sightseeing arrangements from those published, with little or no notice. This may be due to road conditions, weather, safety factors and other operational considerations at the time. Such decisions will be made in the best interests of the passengers’ comfort and safety. RedTrack Tours is unable to guarantee exact arrival or departure times and is not liable for any failure to make connections with any other service or guarantee the operation of any particular service. 

Redtrack Tours reserves the right to charge an amendment fee in respect of any change to your booking.     

RESPONSIBILITY & LIABILITY

RedTrack Tours accepts no responsibility or liability for any injury, loss, damage, change of itinerary or inconvenience caused either directly or indirectly as a result of events which are outside of our control, including but not limited to: acts of nature like fires and unusually severe weather including floods, road repairs and diversions, industrial action or commercial flight disruptions. 

HEALTH & FITNESS

RedTrack Tours itineraries contain guided sightseeing walks to natural attractions. As such participants are required to have a reasonable level of fitness in order to participate in such walks. Some walking tracks have sections of uneven rocky ground and may be slippery. Whilst on a bushwalk it is the responsibility of each passenger to carry adequate drinking water. Water bottles are supplied at each destination. If passengers feel they are unable to participate in the walk on the day, alternative arrangements will be made with adequate provision for passenger comfort and safety.

SEAT BELTS

It is compulsory by Australian Law that all passengers wear seat belts at all times when the vehicle is in motion. Any penalties incurred by a passenger for non-compliance must be incurred by the passenger.

FOOD AND BEVERAGES CONSUMPTION

Food and Beverages are not to be consumed in any vehicle, with the exception of bottled water.     

DAMAGE TO VEHICLE

You are responsible for any charge levied by RedTrack Tours in respect of any damage caused to a vehicle as a direct result of your booking. You will not be responsible for payment where damage was caused by the actions of any employee. 

PARTICIPANT/PASSENGER BEHAVIOUR

Participants/Passengers acting in an anti-social manner, causing unwarranted distraction to the driver or generally causing concerns regarding safety will be asked to leave the tour group and seek alternative transport to their destination. Participants/Passengers will not be permitted to continue on tours when in the opinion of the Tour Leader, the participant’s conduct or condition is placing their own or the safety of other passengers at risk, or is adversely affecting the enjoyment of other passengers; for whatever cause. In all cases, the driver of any vehicle will have the discretion to stop the vehicle and disembark those passengers engaging in unacceptable or unruly behaviour or terminate the tour. No refund will be offered in these circumstances.

GENERAL MOBILITY AND SPECIAL ASSISTANCE

Participants requiring physical or mental assistance must be accompanied by a companion who is willing and capable of providing such assistance.

SMOKING

Smoking is not permitted on RedTrack Tours in vehicles by Law and within 20m of the campsite.

PETS

No pets are allowed on Tour or in National Parks.

RISKS, PARTICIPATION & ENJOYMENT

  • Seat allocations rotate to ensure passengers enjoy different seating positions whilst on tour.
  • Participants/Passengers accept that tours include participation in activities which may involve certain risks and dangers beyond control. Such activities containing risks include but are not limited to, bush walking, swimming, and travelling in remote undeveloped locations.
  • Participants/Passengers accept that some itineraries include visits to and overnight stays in areas located some distance from hospitals, medical centres or other forms of professional medical facilities. 
  • Participants/Passengers accept that it is their responsibility to ensure that their health is in a state which will allow them to enjoy the tour and successfully complete the activities that the tour offers.
  • RedTrack Tours will take all reasonable steps to provide an enjoyable tour. However, no liability will be accepted for any loss of enjoyment experienced by passengers due to circumstances which are out of our control.
  • Passengers must comply with all laws and regulations and with the instructions of the Redtrack Tours Tour Guides.
  • Proof of age may be requested at the discretion of wineries and other licensed premises.

LOST AND FOUND

RedTrack Tours will endeavour to return any items left in the vehicle or camper trailer back to the Participant/Passenger at their expense or they may be collected from our Balcatta office. We cannot be held responsible for any personal items left in the vehicle during or after the tour..

DISPUTE RESOLUTION

Should any dispute arise between RedTrack Tours and a participant/passenger, it is agreed that formal proceedings in a Court or Tribunal will not commence until after the following process has been complied with:

A written notice specifying the nature of the dispute (“the notice”).

Following the issue of the notice, the parties will in good faith attempt to resolve the dispute by negotiation, mediation, expert determination or as otherwise agreed.

If the process for the resolution of the dispute is not agreed with within 7 days of the receipt of the notice, the parties must mediate the dispute. The mediator will be mutually agreed. 

If there is no resolution to the dispute at the expiration of 30 days from the receipt of the notice, formal proceedings may be commenced and the parties submit to the jurisdiction of the Courts and/or Tribunals of Western Australia.

PRIVACY

RedTrack Tours respects your privacy and will only use your personal information in accordance with the Privacy Act 1988.